Verint systems has acquired contact solutions, a provider of cloudbased voice and mobile customer selfservice and business intelligence software, from north bridge growth equity, a venture capital firm. The deal extends verints actionable intelligence vision with realtime, contextual selfservice software. Vrnt today announced the signing of a definitive agreement to acquire kana software, inc. One just announced acquisition is of ai voice response company next it by verint nasdaq. Content guru partners to deliver verint solutions in the. Nov 16, 2016 leveraging software from the combination of verint and opinionlab, organizations can benefit from the following portfolio of voc solutions. Jan 08, 2014 the provider of actionable intelligence solutions announced the acquisition of kana software. Verint aimed to create an endtoend product suite for workforce optimization, enterprise processes, and customer interaction with its acquisition of kana software.
Verint acquires contact solutions smart customer service. Vrnt and provides onpremises and cloud computing hosted customer relationship management software products to many of the fortune 500, midmarket businesses and government agencies. The acquisition includes all of the outstanding equity interests in next it and its affiliate, next it innovation labs. Verint systems customers coverage we track verint systems customer insights globally and across verticals. Verint delivers its actionable intelligence solutions through two operating segments. Our strength and reach in compliance recording solutions, coupled with verints leadership in actionable intelligence and customer engagement solutions, will bring the market new and complementary capabilities that help customers achieve their most critical business requirements. Verint systems kana deal turns verint into a billion dollar.
The sales growth was above verint systems incs competitors average revenue growth of 1. Verint systems is a provider of actionable intelligence solutions for enterprise workforce optimization and security intelligence. Verint systems vrnt announces acquisition of contact. Verba is now part of verint verint financial compliance. Verint media relations candace flynn, 3032547152 candace. Verint to acquire kana software digital commerce 360. Customer engagement solutions and cyber intelligence solutions. I count a few folks at witness as friends, having worked with them since they were a strategic partner of mine during my clarify crm days. Verint systems helps customers capture and analyze large volumes of disparate data such as voice, video, and unstructured text, through data processing, data capture, and data visualization. Enterprise feedback management, for measuring and analyzing relationships with customers and employees through feedback captured on phone, email, sms, web, and mobile devices. Verint systems kana deal turns verint into a billion dollar company. Mark gainey founded kana in 1996 to market a software package designed to help businesses manage email and webbased.
Verint acquires telligent to expand customer engagement. The official line is that verints acquisition of kana software combines big. Choose business it software and services with confidence. Mar 12, 2016 things such as quality monitoring software, workforce scheduling software, elearning and coaching analytics and dashboards. Kana enterprise enables large businesses to unify agent. Fortune 100, use verint solutions to optimize customer engagement and make the world a safer place. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention. Verint is a provider of video surveillance and actionable intelligence solutions.
Verint customer engagement optimization kana software. The verint team is the driving force behind our success. Customer experience experts in automation, ai, and cloud. Dec 21, 2017 one just announced acquisition is of ai voice response company next it by verint nasdaq. I worked for verint video systems full time for five years. Verint has been messaging around their actionable intelligence, i. Jan 30, 2017 verint media relations candace flynn, 3032547152 candace. Verint witness systems software, hardware, e servicos do brasil ltda. Vrnt announced that it has extended its customer engagement optimization portfolio through its acquisition of opinionlab, a leader in continuous voice of the. Things such as quality monitoring software, workforce scheduling software, elearning and coaching analytics and dashboards. Bureau joined jaggaer in 2018 and had been responsible for the companys customer success, sales and commercial operations globally. Verint systems kana deal turns verint into a billion. I received an email from hr that they have chosen to hire someone else.
When you upgrade to crunchbase pro, you can access unlimited search results, save your dynamic searches, and get notified when new companies, people, or deals meet your search criteria. Verint systems is an enterprise software company operating in two segments, customer engagement and cyber intelligence solutions. Verint systems, solution provider for customer engagement optimization acquires telligent, software provider for. When you get into a back office operations environment, these things. Vrnt and provides onpremises and cloudbased customer engagement optimization ceo solutions to many of the fortune 500, midmarket businesses and government agencies. Leveraging software from the combination of verint and opinionlab, organizations can benefit from the following portfolio of voc solutions. The customer relations side of verint solutions finding. The deal with a price tag of roughly half a billion dollar is applauded by investors sending shares of. Kana will be purchased from private equity firm accelkkr, and its 900 customers should benefit from a financially stronger parent, wang wrote. Clients verint systems inc jones day advised verint systems inc. The process of integrating an acquired companys business into our operations. Verint acquires next it verint systems has acquired next it, a developer of conversational artificial intelligencepowered intelligent virtual assistants.
Over time, the company became more process oriented to the detriment of product quality and customer satisfaction. Verint systems buys into customer service and cloud. We have established leadership positions in actionable intelligence by developing highlyscalable, enterpriseclass software and services with advanced, integrated analytics for both. Verint to acquire kana software, transforming the way. Anticipated acquisition by verint systems inc of witness. Verba is pleased to have joined forces with and become part of the verint systems family. We provide a stimulating and collaborative working environment that nurtures. We offer a wealth of career opportunities for individuals who are innovative, dedicated, and driven to excel, from sales and software engineering to finance, administration, customer service, and more. Heres a quick snapshot of the coverage we have for list of companies who use verint systems and where they belong. Their solutions help government and enterprises make sense of the vast information they collect in order to achieve their performance and security goals. See who you know at kana software, leverage your professional network, and get hired. Feb 22, 2016 verint systems has acquired contact solutions, a provider of cloudbased voice and mobile customer selfservice and business intelligence software, from north bridge growth equity, a venture capital firm.
The last interview was scheduled but verint kept on pushing it eventually cancelling it. Verint systems president, ceo, and director dan bodner. The official line is that verint s acquisition of kana software combines big. Feb, 2007 i was surprised to read the press release yesterday that witness systems is being acquired by verint. Anticipated acquisition by verint systems inc of witness systems inc the ofts decision on reference under section 221 given on 23 may 2007. The pending purchase from private equity firm accelkkr will add key capabilities to the. We believe that acquiring kana would allow verint to. Apr, 2017 verint aimed to create an endtoend product suite for workforce optimization, enterprise processes, and customer interaction with its acquisition of kana software. In the meantime, customers should continue to expect support and services, as well as license additional software, in the usual way.
A statement released on the london stock exchange said that the directors of eg solutions intend to recommend the offer from verint ws holdings ltd be approved. Please note that square brackets indicate figures or text which have been deleted or replaced with a range at the request of the parties for reasons of. That means we help organizations simplify and modernize customer engagement through our marketleading cloud and hybrid solutions. The deal extends verint s actionable intelligence vision with realtime, contextual selfservice software. Completion of the acquisitions of kana software, inc.
Verint is a global leader in actionable intelligence. Prior to jaggaer, bureau served in senior leadership positions within several software organizations including verint systemskana software, shared health, pegasystems and oracle. Verint systems vrnt announces acquisition of contact solutions. The surreyheadquartered uk arm of nasdaqlisted group verint systems has lined up a. Verint systems inc comparisons to its competitors, market. Kana software acquires ciboodle the deal brings together two customer service solution. Kana software, a developer of onpremises and cloud customer service solutions, was founded in silicon valley in 1996. Comparing the results to its competitors, verint systems inc reported total revenue increase in the 4 quarter 2019 by 2. The transaction is expected to close in the second quarter, pending approval by regulators and witness systems stockholders. Verint systems uk limited free company information from companies house including registered office address, filing history, accounts, annual return, officers, charges, business activity. The combined product and service offerings of the two companies will offer several synergies to customers of. Current employee senior software engineer in spokane, wa. Verint systems is using an acquisition to move into the customer service software and cloud computing markets the data analytics software company announced on monday that its reach an agreement.
Oct 09, 2017 verba is pleased to have joined forces with and become part of the verint systems family. Vrnt announced its acquisition of contact solutions, a leading provider of realtime, contextual customer care solutions. Dec 20, 2017 verint acquires next it verint systems has acquired next it, a developer of conversational artificial intelligencepowered intelligent virtual assistants. Verint has a rich technical heritage, which encompasses solutions developed by verint systems, blue pumpkin software, witness systems, mercom, and iontas, and vovici, a verint company. Software engineer software developer 6 account executive 5.
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